FAQs

PAYMENT RELATED

1. Are the payment modes secured?
Yes, shopping at mayankanandshraddhanigam.com is 100% safe. All Credit card and Debit card payments on mayankanandshraddhanigam.com are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks ask you to enter an online password
You can be assured that mayankanandshraddhanigam.com offers you the standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

2. I don’t have credit card/debit card/net banking. What can I do?
You can write to us at sales@mayankanandshraddhanigam.com or chat with us at +91 9619181809

3. What are the additional charges that I have to pay while check out?
The amount that is shown doesn’t include GST and other taxes and charges. These taxes and charges, if applicable, will be added to your bill at the time of checkout.

4. What are the standard delivery charges?
We offer free delivery on orders above Rs.9999 in India. For orders below Rs.9999 and for international orders delivery charges will be on actuals as per your country/region. This charge will be added at the time of checkout.

ORDER RELATED

1. How do I check current status of my order?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with mayankanandshraddhanigam.com. To check the status of your pending orders, click here.

2. How can I exchange the order?
A: If you have ordered a ready size and need another size, we can exchange the piece subject to availability, provided the garment being returned is in perfect condition with the labels and tags intact.
B: If you have customized your order and the garment is as per the measurements provided but still needs minor alterations, we will undertake them. Shipping for your end will have to be borne by you and we will bear the shipping at our end. The garment being send back should be in perfect condition with the labels and tags intact.
Do note that exchange and alterations will only be possible within a week of the product being delivered.

3. How do I cancel or return order?
Orders once confirmed cannot be cancelled.
OR
You can cancel your order before it shows ‘in process’. Once in process it means we have started working on your order and you cannot cancel after that. For further information you can e-mail us with the order number.

4. What does the different order status mean?
Pending: We have received your order and we are now processing your order. The status will also show pending until we have received your payment.
Order Shipped: Your order has been shipped out from our warehouse and is on its way to your delivery location
Order Cancelled: The order was cancelled

5. What is the estimated delivery time?
The estimated time of delivery may differ from one item to another and will be communicated to you at the time of placing the order. For most of the items on our website, we ship them within 48-72 hours of orders being placed (Except weekends, National holidays, Public Holidays or any unavoidable circumstances).
At Mayank Anand Shraddha Nigam, we strive to provide you the best possible service at all times. To provide you the fastest delivery of your purchase, we have partnered with some of the best courier companies that are available in India who would make sure that your orders are delivered at your doorstep safely and on or before time.

6. What if I need my order before delivery date?
You can drop us an e-mail at sales@mayankanandshraddhanigam.com or call us or chat with us at +91 9619181809 from Monday to Saturday – 10:00 am to 6:00 pm (IST) and we will do the best we can.

7. How can I track my order?
Once you have placed an order, we will send you a tracking number through an email.
You will be able to track your order on our website using the tracking number.

8. After what amount of purchase do I get free delivery offer?
We offer free delivery on orders above Rs. 9999.

9. Can I get my order customized?
Yes, we can customize a piece to your size for a 10% surcharge.

10. Do you offer alterations?
If, after purchase you find that your garment does not fit you right, you can send it back to be altered for minor alterations. You can connect with us at sales@mayankanandshraddhanigam.com or also at +91 9619181809.

11. What should I do if I find my product has been opened or tampered with upon delivery?
If you feel the package has been tampered with or opened, inform us within 24 hours by emailing to us at sales@mayankanandshraddhanigam.com or you can also call: +91 9619181809 and we will take it up with our courier company.

12. I liked an outfit but it is not available. How do I purchase it?
If the order is showing out of stock, it is because we don’t have that fabric anymore. If you like the style, you can contact us at sales@mayankanandshraddhanigam.com and we will assist you with whatever options we have.

OTHER QUESTIONS

1. Is there a difference between what I see and what I buy?
With mayankanandshraddhanigam.com what you see is what you get. However, do note that true colors of the actual product may differ slightly due to inevitable monitor settings or lighting.

2. I forgot my password. What do I do?
You can tap on ‘forgot password’ and a trail mail will come on your mail and you can follow the instructions.

3. How do I change my personal details or address?
You can edit the profile section on your account.

4. Do you retail through physical stores?
For a complete list of our stores, please click here.

CONTACT DETAILS

1. Whatspp: +91 9619181809
2. Call: +91 9619181809
3. E-mail: sales@mayankanandshraddhanigam.com
4. Address: Mayank Shraddha, Laxmi Bhuvan Villa, Erangal Village, Madh Marve Road, Near Erangal Beach, Via Versova, Mumbai: 400061